CIO Insurance Summit | November 1, 2018 | Grand Hyatt Hotel - New York, NY, USA

↓ Agenda Key

Keynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee." title="Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee.

Executive Visions

Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics

Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members." title="Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members.

Thought Leadership

Solution provider-led session giving high-level overview of opportunities

Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community." title="Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community.

Think Tank

End user-led session in boardroom style, focusing on best practices

Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard." title="Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard.

Roundtable

Interactive session led by a moderator, focused on industry issue

Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done." title="Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done.

Case Study

Overview of recent project successes and failures

Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions." title="Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions.

Focus Group

Discussion of business drivers within a particular industry area

Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions." title="Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions.

Analyst Q&A Session

Moderator-led coverage of the latest industry research

Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst." title="Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst.

Vendor Showcase

Several brief, pointed overviews of the newest solutions and services

Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences." title="Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences.

Executive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest." title="Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest.

Open Forum Luncheon

Informal discussions on pre-determined topics

Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch." title="Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch.

Networking Session

Unique activities at once relaxing, enjoyable and productive

Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive." title="Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive.

 

Thursday, November 1, 2018 - CIO Insurance Summit

7:30 am - 8:10 am

Registration and Networking Breakfast

 

8:15 am - 8:25 am

Welcome Address and Opening Remarks

 

8:25 am - 8:55 am

Keynote Presentation

The Future of the CIO in the Coming Digital Economy

As more businesses undergo a digital transformation, and as those digital transformations become more ingrained into organizational culture, Digital becomes not something unique and different from the business, but a core component of every aspect of the business. As this shift occurs, IT itself faces the very real possibility of no longer being something unique from the business, but instead a component of every aspect of the business. In this world, what role then exists for the CIO? Two clear paths are presenting themselves " one leads to a focus on infrastructure and integration, to keeping the lights on for the digital innovators, while the other leads to information and innovation itself. Knowing what path to choose, how to choose it, and how to see it through will be one of the greatest challenges CIOs of this era will face.

Takeaways:

  1. Change is, if not already hear, certainly coming and CIOs that don't prepare for the change may not like the results when it arrives
  2. Digital transformation is all about connecting enterprise system to information technology to drive productivity and performance improvements
  3. Be prepared to tackle the tasks that no-one wants to do, but everyone needs done; establish relevance to cultivate importance

Presented by:

Rich Baich, EVP Chief Information Security Officer Corporate Risk, Wells Fargo View details

 
 
 

9:00 am - 9:30 am

Keynote Presentation

IT Integration in a Distributed IT World

It's no secret " the integration of disparate systems, disparate applications, and disparate data stores has long been one of the biggest challenges faced by the IT department. Simply put, getting everything to talk to everything is no easy task. The rapid adoption of cloud delivered services has compounded this problem almost exponentially " if it was hard to integrate when you controlled the whole stack it has become nearly impossible when you control very little of it. To be efficient and effective IT departments need to adopt a new model of system, application, and data integration. Endless webs of one-off point-to-point integrations simply won't cut it anymore and a purposeful, structured approach is required.

Takeaways:

  1. Learn how to build a holistic strategy to integrate systems, applications, and data
  2. Understand how to leverage SOA and ESB to streamline app to app communications
  3. Discover the power and impact of holistic Master Data Management and other data integration processes
 

9:35 am - 10:00 am

Solutions Spotlight

Deep dives into the latest and greatest technology solutions to today's business problems.

 

10:05 am - 10:30 am

Executive Exchange

 

Think Tank

Driving an Omni-Channel Experience in Financial Services

Maintaining a consistent client experience is key to ensuring a consistent client relationship, which in turn leads to greater client retention and spend. Maintaining that consistent experience is complicated by the fact that clients now interact with all providers, not just financial services ones, through a variety of channels that can number into the dozens. It is essential to not have just consistency of look and feel across all channels, but consistency of experience, and indeed to allow individual experiences to occur sequentially across all channels. 

Takeaways:  

  1. Client experience is the primary motivator in client retention and reducing client churn is essential to controlling costs  
  2. Client experience degrades when channel experience conflicts or limits client choice or activity so consistency is key  
  3. Optimal experience needs a seamless client ?experience ecosystem? that, done well, tightens bonds, reduces costs, and increases spend

Presented by:

Chirag Arora, CISO, Crum & Forster View details

 
 

Think Tank

Rise of the Alternate Lender

The banking industry is one that rarely would be described as "innovative", with all players seemingly taking a "what's good for one is good for all" approach where no-one particularly upsets the status quo in anything but small and incremental ways. If the latest evidence from the European market is anything to go by, however, the potential exists that a major shakeup could be in the offing as a host of so-called "Challenger" banks are bursting onto the scene. Whether from upstart financial services organizations, of companies entrenched in non-related fields such as retail, new entrants are coming to market that having nothing invested in old school processes, not in the semi-competitive landscape that currently exists. Change is coming and Financial Services CIOs need to look to their own house to ensure the people, processes, and technologies are in place to respond to this new threat.

Takeaways:

  1. Since the financial collapse of 2008, most consumers have felt an eroded sense of trust with incumbent banks that they do not feel with alternate lenders
  2. Challengers are not tied to outdated and expensive products, back-end processes, or technology allowing them to cherry-pick and do so economically
  3. Changes in the UK, Europe, and Canadian marketplaces mean change is imminent in the US

 

10:30 am - 10:40 am

Morning Networking Coffee Break

 

10:45 am - 11:10 am

Executive Exchange

 

Executive Boardroom

Digital Banking

It is estimated that the conversion to digital banking has the potential for a significant impact, that the migration of front-end activity combined with the automation of servicing and fulfillment processes could result in as much as a 90% cost reduction. Banks however have been painfully slow to respond and no-one has yet to establish a strong digital capability that will lead to runaway market success for a variety of reasons, perhaps the biggest of which is simply lack of understanding of the potential, and the demand. The conversion to digital banking is inevitable however, and so those IT leaders that prepare their organization's for a future shift now will be setting not only their company, but themselves up for success. 

Takeaways:  

  1. The world is becoming ever more digital and consumers are voting with their dollars; as soon as a credible option exists it will be adopted rapidly  
  2. Executive leadership has been slow to take the plunge, but when they finally determine the climate is right they will expect IT to be right there  
  3. A light-weight initial approach doesn't have to be expensive and can seed the ground for a later fruitful harvest

Executive Boardroom

Proving the ROI of IoT

We all know that ROI calculations, on the surface, are simple mathematical formulas: compare the cost of investment against the value of the return over a given and agreed upon period. But determining exactly what each side of the equation entails and totals is the challenging part, and nowhere moreso than in burgeoning areas such as IoT adoption where use cases are still not clearly understood, and technology costs are highly variable, and all the components related to cost may not yet be quantifiable. The benefits are there, as a number of enterprises are discovering with early pilot programs, but CIOs must enter this area with their eyes wide open to ensure that early IoT implementations have the ROI necessary to keep more complex projects moving forward.

Takeaways:

  1. Costs must be carefully quantified for any IoT project " it's not just the sensors, but networking, data, security, etc. spend must be taken into account
  2. Similarly, value must be clearly established both in isolation and in comparison to any more traditional methods that could be used
  3. Successful IoT projects will be those that can initially leverage existing spend to mitigate costs with successive project piggybacking on earlier investments
 

11:15 am - 11:40 am

Executive Exchange

 

Thought Leadership

Automating Cloud Computing Infrastructure

The Burdens and Constraints of the data center is among the greatest reasons why businesses are increasingly migrating to cloud. Moving to cloud, for many organizations, can bring complex challenges and concerns of cost. To address the challenges of cloud, tech companies are taking a step back to better understand the problems faced by large corporations to solve the most complex problems and provide new innovative solutions. By automating cloud operations companies can now ease difficulties within compliance of both private and public sector while simplifying lifecycle management of infrastructure service stacking allowing for faster innovation and company efficiencies.

Takeaways:

  1. More reliable cloud environments for internal teams, external customers, company efficiency and providing faster access 
  2. Role-based access controls and policy-as-code to regulate the creation and modification of cloud resources 
  3. Understanding network infrastructure changes before they're applied and include plans in approval processes to rapidly speed up maintenance and manual intervention failures
 

11:45 am - 12:10 pm

Executive Exchange

 

Executive Boardroom

Disaster Recovery and Preparing for the Inevitable

Like death and taxes, IT outages are an inevitability whether as the result of power loss, telecommunications outage, or any one of a myriad other potential technical and non-technical issues. In this environment, the savvy CIO knows that what matters most is preparation " being ready for that next outage with an IT infrastructure that is both resilient and flexible and Disaster Recovery procedures that allow for efficient and effective recovery, balancing Recovery Time and Recovery Point objectives with appropriate cost. Disasters happen but with proper planning they don't have to be disastrous to your business.

Takeaways:

  1. In the event of a severe outage, businesses without a Disaster Recovery plan are at a significant disadvantage when it comes to recoverability and viability
  2. DR planning cannot be an at all costs proposition and appropriate planning must take into account reasonable Recovery Time and Recovery Point objectives
  3. Catastrophic outages get the press but are the thin end of the wedge " minor service interruptions are far more common and must be planned for as well

Executive Boardroom

IT & OT Cyber Security: Different Sides of the Same Coin

Organizational diversity makes it difficult to define and adopt an industry wide security framework. Additionally, IT and OT operations have historically operated independently from each other, creating a challenge for manufacturers to assess their specific cyber security risk. The challenge will become even more complex as the connectivity of information and operational technologies increase, providing new opportunities for cyber criminals to target and breach manufacturing organizations.

It is critical for organizations to consider vulnerabilities in both information and operational technologies in order to implement effective risk management strategies and to better understand the impact of a cyber attack on their infrastructure or a data breach specific to their business. 

Takeaways:

  1. Share successes and challenges in assessing cyber security risk across IT and OT operations.
  2. Discuss the use of scenario planning and impact analysis in development of a risk management strategy.
  3. The importance of threat intelligence to active cyber defense.

Sponsored by:

BAE Systems Applied Intelligence View details

 
 
 

12:15 pm - 1:25 pm

Working Lunch & Panel Discussion

CIOs/CISOs as the Consummate Communicator

Digital transformation is changing how you equip your employees and how your company interacts with customers. It is also changing the role of the CIO and CISO to be a business leader and internal sales leader for transformation. CIOs are now responsible for communicating strategies and recommendations to CxOs, boards and key stakeholders within a company. Join us, during lunch, for a passionate panel discussion with your peers as they share how they are successfully communicating internally to accomplish the company's goals.

Takeaways:

  1. CIOs must be great communicators, not only with their teams, but the rest of the organization.
  2. CIOs must learn the best ways to communicate clarity and urgency with boards and CXOs.

 

1:30 pm - 1:55 pm

Solutions Spotlight

Deep dives into the latest and greatest technology solutions to today's business problems.

 

2:00 pm - 2:25 pm

Executive Exchange

 

Think Tank

Moving from Operations to Transformations

The accepted number for the amount of the IT budget that is tied up in operational spend, in paying to maintain technology that has already been purchased, is 80% leaving only 20% for the IT department to use to drive new projects. Because this level of funding is so low, as much as 70% of IT sponsored projects fail. Yet IT departments are being constantly pushed to be innovative, to find a way to embrace new technologies and leverage them to drive business change. How can you do that when your time, money, and effort goes to just keeping the lights on? Join us as we collectively explore this issue and examine some of the successful strategies that are being leveraged by top IT leaders.

Takeaways:

  1. The pressure on CIO's to drive change has never been higher, but fortunately neither has the opportunity to do so
  2. Disruptive technologies don't just have the power to disrupt IT for the worse, they have the power to disrupt the business for the better
  3. Fortune favors the bold; now is the time to take a leap into new modes of business to break the operational spend stranglehold

Think Tank

Customer Engagement Trends in Financial Services

As banks around the world, but particularly in North America, struggles to overcome the broken trust with consumers as a result of the 2008 financial crisis, increasingly they are finding that enhanced customer engagement is the lever they must actuate. The complication for the financial services sector however, is that while they are trying to engage more with their customers, those customers are becoming harder to engage as they move to online and mobile banking channels wherever possible. Though these channels offer convenience for the customer, and the potential of cost savings for the bank, they limit interaction. Fortunately for CIOs this makes their role ever more important because interactions, and therefore the opportunity to engage, is occurring ever more through digital channels. As a result, CIOs need to become go-to executives within their organization to facilitate these positive experiences. 

Takeaways:  

  1. Customer engagement is becoming the single biggest indicator of success for enterprises within the financial services sector  
  2. Engagement is made more difficult as consumers increasingly more away from braches and personal interactions  
  3. Engagement is a two-way street and banks must be prepared to listen and respond to consumer requests; IT must facilitate that and other processes
 

2:30 pm - 2:55 pm

Executive Exchange

 

Thought Leadership

Digital Transformation - Architecting Your Digital Platform at the Edge

The digital economy is forcing enterprises to transform how they connect customers, partners, employees and operations. Today's market leaders credit their speed and business advantages to their digital platform. Equinix will discuss how an Interconnection Oriented Architecture (IOATM) with a step-by-step playbook can redefine the edge - which is where to localize delivery of cloud-supported services to your customers, employees and partners - and architect your digital platform.

 

3:00 pm - 3:25 pm

Executive Exchange

 

Think Tank

Living in a (Way More) Regulated World

Over half a decade has passed since peak of the financial crisis and over four years since the passage of Dodd-Frank, the first piece of regulation that was part in place as a response. In the intervening time the only constant has been ongoing waves of regulation that show no signs of stopping any time soon. Financial institutions need to take care that they are not adopting a short-term, piecemeal, decentralized approach to these demands to ensure that they are best able to leverage economies of scale and the insights that come from an integrated approach. Consistent and mature regulatory response programs will allow banks to take a more structured, cohesive, and ultimately more effective approach to each individual regulatory requirement and the CIO will be instrumental in ensuring that those programs operate as effectively as possible. 

Takeaways:  

  1. Regulatory change does not have to be seen as a burden; with the right structures in place to support it, regulatory change can be an opportunity  
  2. To respond to regulatory change efficiently and well, banks need to take a cohesive approach  
  3. As the conduit for all business operations, the steward of all business data, and the arbiter of all business processes, IT has a fundamental role to play in regulatory compliance

Think Tank

The Evolution of the Private Cloud

Once upon a time applications ran directly on physical hardware. Then the boxes got bigger and more capable and multiple applications were run on the same hardware. There were some resource constraints, but things in general became more efficient. Time passed, things evolved and virtualization was introduced, allowing enterprises to run even more applications even more efficiently on the same hardware. And then the cloud came on the scene, extending the virtualization model to the point that it looked like something completely different, to the point that it became true utility computing. Cloud computing is not just virtualization on a bigger scale and as CIOs prepare their organizations to dive into private clouds at an increasing rate, it is very important to understand what they are and are not, and how they differ from their forbear computer models with which we are all familiar.

Takeaways:

  1. Private clouds are big and becoming bigger, but calling something a private cloud and having it actually be one are different things
  2. While virtualization may be a core enabling technology of a private cloud, virtualizing an environment doesn't make it a cloud
  3. True private clouds have both pros and cons in relation to other compute models; they are not the be-all and end-all and careful consideration needs to be given before pushing ahead with private cloud deployment
 

3:25 pm - 3:35 pm

Afternoon Networking Coffee Break

 

3:40 pm - 4:05 pm

Executive Exchange

 

Think Tank

Disrupting Markets with Disruptive Technologies

While the combination of Social, Mobile, Analytics, and Cloud have been present and disrupting IT departments and enterprises as a whole for over two years now, in many ways organizations have still not fully embraced them, have still not fully leveraged them. These new platforms allow organizations radically new ways to go to market, allowing for broad scale deployment of systems of engagement that create dynamic relationships with clients and prospects. Finding the resources, wherewithal, and ability to fully commit to these technologies and the capabilities they create has proven to be a struggle for many, but a struggle that can be overcome by leveraging the right partners that bring the right skills and experiences to bear.

Takeaways:

  1. Social, Mobile, Analytics, and Cloud are all here to stay; each one adds value to enterprises but collectively that value increases exponentially
  2. The manner in which these technologies are implemented, operated, and utilized is different than the foregoing systems of record we are used to
  3. Unique skills and capabilities are required to leverage the power and value of these platforms, skills and capabilities that can be in short supply

Think Tank

Cloud Adoption Challenges on a Macro Level

The hype around the cloud is pervasive and can be potentially overwhelming but numerous studies have shown that tangible benefits can be had, whether in cost savings, efficiency improvements, or flexibility enhancements. That said numerous impediments exist to not just realizing that value, but even considering adoption; regulatory issues, integration challenges, business process revamp, and a dozen other challenges can halt cloud projects in their tracks before they get off the ground. In this group discussion we'll explore those inhibitors, understanding which challenges prevent adoption and what can be done to overcome them.

Takeaways:

  1. The cloud presents a significant opportunity to organizations and while most have adopted in some form or other, wholesale adoption still lags
  2. To realize benefits enterprises must deal with a variety of challenges each one requiring different solutions
  3. Industry by industry adoption is constrained for different reasons but do common solutions exist that can resolve issues across the board?
 

4:10 pm - 4:35 pm

Executive Exchange

 

Innovation Showcase

An exclusive opportunity to be exposed to the hottest new solutions providers in a quick-hit format designed to whet the appetite and spark immediate interest.
 

4:40 pm - 5:00 pm

Keynote Presentation

What's the Next Stop On the Transformation Journey?

Our Governing Board will summarize the learnings from the day and discuss the path forward for building an ongoing community of CIOs where common issues can be addressed and success stories can be shared.

Takeaways:

  1. Building an ongoing community with your peers can be an invaluable resource for tackling the digital transformation projects ahead of you.
  2. Sharing stories of success (and failures) is not reserved to a one-day CIO Summit, but should be shared on a regular basis with your peers.

 

5:00 pm - 6:30 pm

Summit Happy Hour